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Client Centre Service Packages
Choose from (4) Support Packages that provide your business with the flexibility to expand with TMS services, as your business grows.
Right from the get-go, your business can connect to one, or all
three of these key support services. Our Agents are highly-
trained and ready to provide:
Voicemail to Email
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TMS Agents centralize messages to laptops and PDA's
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Can't access email? Call our toll-free dial-in number to check messages
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Ideal for coordination with out-of-office sales force
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Combine this service with any TMS service listed
Switchboard Service
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TMS Agents transfer calls to individuals or locations
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Available via automated attendant or live, for personalized response
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Centralize calls for reporting and tracking purposes
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Ideal for hotels, office buildings, franchises, etc.
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Combine this service with any TMS service listed
Message Service
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TMS Agents dispatch messages to a specified location or centralized number
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Prioritize calls. Retrieve after hours, in meetings or on vacation
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Ideal for contractors, realtors, employees, etc.
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Combine this service with any TMS service listed
Enhance your
Support Pro package with the addition of
Support Pro
Plus and
Support Pro Advanced for increased agent/customer interaction.
Receptionist Service
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TMS Agents will provide an average of
60-90 seconds per call
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Agents prioritize calls, check your availability and transfer on request
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Call screening identifies low priority calls and increases overall productivity
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Low priority callers can be transferred to assigned numbers, to voice mail and email accounts or messages written
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Ideal for large and small office environments
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Basic and general inquiries or FAQ's will be answered promptly and professionally
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Combine this service with any TMS service listed
Reservation and Appointment Coordination
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TMS Agents will provide an average of
90-180 seconds per call
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Agents book reservations, accept or arrange cancellations and confirm appointments during heavy booking periods or non-business hours
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Avoid lost customers, cancellation costs and missed appointments
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Ideal for restauranteurs, professionals, special events, tradeshows, seminars, etc.
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Advanced and in-depth (general) inquiries or FAQ's will be answered promptly and professionally
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Inquiries requiring Level 1 technical support via a flow-chart will be answered
Maximize your customer service response with the addition of
our
Support Pro Premium package:
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TMS Agents will provide answers to a full range of general inquiries or FAQ's
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Personalized responses are provided promptly for calls requiring order processing, dispatching contractors/employees, etc.
TMS rates are structured to accomodate each client's requirements whether services are required on a month-to-month basis or a short- or long-term arrangement. We'll be pleased to discuss your preferences and provide quotes promptly on request.
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